Customer Service Excellence: The New Gold Standard
Chamber Training Series: Part 4

Join us for a high-impact 2-hour workshop led by Mr. Gerad Hardy, Assistant Professor of Management at Millsaps College’s Else School of Management. This session is based on the bestselling book The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company by Joseph A. Michelli. Discover what it takes to deliver world-class service and build customer loyalty through intentional leadership and consistent excellence.

📚 RSVP in advance to receive a free copy of the book so you can fully engage in the discussion.

💬 Expect an interactive format with real-world case studies and group scenarios to apply what you’ve learned.

This workshop is ideal for customer-facing teams, business owners, hospitality professionals, and anyone passionate about elevating service standards in their organization.

Let’s raise the bar and deliver experiences your customers will never forget.

Seats are limited - RSVP today!

Thank you to our sponsor: Chick-fil-A of Vicksburg

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